Hermits’ Cupboard, Ltd. Purchasing & Shipping Policy
(JANUARY 2023)

Payment
Accepted forms of on-line payment include: Visa, Master Card, American Express, Diners Club, Discover, and JBC credit cards.

Accepted forms of Inmate Order payments are institution check, money order or institution credit card. Purchase orders are not accepted.

Personal checks are not accepted.

Orders
Orders cannot be modified after they are submitted.

Order Cancellations
Orders that have not had a shipping label printed may be canceled and refunded in full.  Orders that have had a shipping label printed cannot be canceled.

Shipping Address
Shipping addresses cannot be changed after an order is submitted. Invalid addresses will be confirmed and corrected with the order originator before an order is shipped.

Inmate order shipping addresses must be compliant with the institutions mail policy.

Shipping
Parcels are shipped via USPS First-Class and USPS Priority Mail only. Shipping rates are based on the total weight of merchandise with shipping packaging. We ship to the United States only. Parcels will be dispatched to USPS within 36 hours of receiving an order. We have no control over USPS delivery timeliness or delays. We are not liable for USPS shipping failures. We are not liable for parcels that are indicated “delivered” by USPS but were not received by the customer.

We do not ship next-day, over-night or USPS Express. We do not ship on Sunday’s and USPS Holidays. We do not ship internationally.

Free shipping offers are not valid for Alaska or Hawaii.

RETURNS
Inmate orders are final. Products may not be returned or refunded.

Non-herbal products – If for any reason, your purchase did not meet your expectations, you can return the product for exchange or refund within 7 days of receiving your order.  Original shipping charges and return shipping are non-refundable.  All returns must be authorized, please contact us for a Return Merchandise Authorization number.  Products returned that are not in original or new condition will be assessed a 20% restocking fee.

Herbal products – Contact us with a detailed explanation of why you are dissatisfied with your herbal product within 5 days of receiving your order.  We may arrange an exchange or refund.  Product exchanges will be shipped or refunds will be issued after the herb is received by us.  Original shipping charges and return shipping are non-refundable. Prior to shipping your return, please contact us to help you expedite the return process.

!!-We do not exchange or refund herbal products due to failure of but not limited to: metaphysical outcomes; preparation, formulation or extraction.-!!

Returns shipped via USPS will be sent to our PO Box. You will be provided a street address if you notify us that you are shipping your return with a carrier other than USPS.

REFUNDS
Cancelled orders – Refund will be processed within 24 hours of cancellation. 

Returns – Refund will be processed within 24 hours of receiving returned merchandise.  Shipping charges are non-refundable.  Products returned that are not in original or new condition will be assessed a 20% restocking fee.

Refunds should post on your account within 14-30 business days.  If it does not, please contact us.

Inmate orders are final. Products may not be returned or refunded.

Shipping Damage
We reserve the right to replace, refund, or take no action if an item is damaged in shipping.  If you suspect damage during shipping contact us immediately to file a shipping claim. Please photograph all damaged items thoroughly and save all shipped materials.  We will supply you with an email address to send your images.  Once your claim has been started, we will send replacement products to you at no additional charge. Please note that we request damage claims be filed within 24-48 hours of the delivered shipment.  We are glad you chose to do business with us and want to be responsible to all of our customers.  There are those who commit mail-order fraud and we have to protect your price of goods and ourselves from them.

Hermits’ Cupboard, Ltd. is not responsible for items that are confiscated or destroyed by prison officials.

Correctional Resident Orders

Correction orders must include full payment for all merchandise. Orders with payment less than the order amount due will be returned unfulfilled. Payment may be made by institution check, money order or institution credit card. Purchase orders are not accepted.

Correction orders must comply with the institutions policy for personal spiritual items.

Correction order shipping addresses must be compliant with the institutions mail policy.

Correction orders are final. Products may not be returned or refunded.

Hermits’ Cupboard, Inc. makes every attempt to keep all products in stock and reserves the right to substitute a similar product of equal approximate value for out-of-stock merchandise.

Correction orders will be shipped within 5 business days after the payment has cleared. We are not responsible for how long it takes the package to arrive or to be released by the institution.

A third party initiating an order on behalf of an correction resident is responsible for ensuring they are 1) allowed to order on behalf of the resident, 2) all merchandise complies with the institutions policies for personal religious items and 3) the shipping address is compliant with the institutions mail policy. A third party is any individual who is not the resident including but not limited to family, relatives, friends or loved ones. !!Not all institutions allow third parties to order for inmates!!

Hermits’ Cupboard, Ltd. is not responsible for items that are confiscated or destroyed by prison officials. There will be no credit or refund issued for items that are confiscated or destroyed by prison officials.

Wholesale
We do not sell wholesale.

Changes to This Terms of Service Policy
This Purchasing & Shipping Policy may be updated at any time without notice.  You are strongly advised to review this page periodically for any changes. We will notify you of any changes by posting the effective date on the Purchasing & Shipping Policy on this page. Changes are effective immediately, after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Purchasing & Shipping Policy, do not hesitate to contact us.